Having trouble?
We've prepared a detailed help guide for you
New User Guide
- •How to register and log in
- •Token Purchase Flow for First-Time Buyers
- •How to claim the new user gift pack
- •Platform Features Overview
Tournament-related
- •How to watch the live match
- •Event Data Explanation
- •How to participate in event predictions
- •Match Results and Settlement Rules
Tokens and NFTs
- •GLOX Token Overview
- •How to Buy and Redeem Tokens
- •NFT Card Rarity Guide
- •How to manage and trade NFTs
Community Interaction
- •How to post
- •Comments and Likes
- •Community Guidelines and Etiquette
- •Report inappropriate content
Quick Answers to Common Questions
What should I do if I don't receive a verification code during login?
Please check that your email address or phone number is correct and look in your spam folder. If you still haven't received it, wait 20 seconds and click "Resend Verification Code." If the issue persists, contact customer support.
Balance not updated after purchasing tokens?
Blockchain transactions may take a few minutes to confirm. Please refresh the page or wait 5-10 minutes. If the funds have not arrived after 30 minutes, keep the transaction hash and contact customer support.
How do I request a refund?
Due to the irreversible nature of blockchain transactions, token purchases are final and non-refundable. However, you can sell your NFT cards on the marketplace or transfer tokens within the platform.
What should I do if my account is compromised?
Contact support immediately to freeze your account. The platform uses OTP verification for login; ensure your email and phone are secure and never share your verification code with anyone.